Public Health Nursing Practice Exam

When a case manager uses conflict resolution strategies within a family, what process are they demonstrating?

1. Negotiating

2. Advocating

3. Coordinating

4. Assessing

The correct answer is: Negotiating

In the context of conflict resolution within a family, utilizing conflict resolution strategies aligns with the process of negotiating. This involves facilitating discussion among family members to address differing viewpoints, understand each other's needs, and collaboratively find solutions. Negotiation is a critical skill that case managers employ to help individuals or families reach agreements that benefit all parties involved. By navigating the tensions and dynamics within the family, the case manager promotes open communication and encourages compromise, which are essential components of effective negotiation. In contrast, advocating refers to supporting or promoting a particular cause or interest, often by representing someone else's needs. Coordinating involves organizing services or resources to ensure that individuals or families receive comprehensive care. Assessing is the process of evaluating the situation or the needs of the family to inform further action. While all of these processes are important in case management, in this scenario, the act of using conflict resolution strategies signifies the application of negotiation skills.